Our promise to you is to deliver VALUE entertainment by providing an unlimited DVD rental service for a fixed subscription charge per month. For example, if you decided to sign up to the 3 DVDs at home, unlimited rental service for just £14.99, you could easily receive 5 ‘shipments’ of 3 discs in a given month, making a total of 15 DVD rentals for just under £1 per rental, with all the added convenience of prepaid postal delivery / return and no due dates or late fees. We are confident that you would not be able to find such value in your local video store, with subscription TV or Video on Demand. Our unlimited rental packages are also genuinely unlimited, so you can get even greater value from MyMovieStream if you rent more DVDs.

In order to make the most of our service, please make sure you keep as many titles in your list as possible that show availability as 'Now', so we always have titles to send you as you make each return. There are thousands and thousands of great movies and TV shows and we will do our best to help you keep a healthy number of titles in your List to provide you with years of viewing pleasure! You can search for titles, actors, directors etc, choose from our ever-changing ‘Quick Picks’ (which normally have very good availability) or take advantage or our sophisticated recommendation system. The more DVDs you rate, the more the system understands what you like and don’t like. By using this information and comparing your tastes with other customers who have liked/disliked the same movies as you, we will make ever better suggestions for those hidden gems that you might not have considered otherwise.

New Releases

Whilst we do buy a lot of new release titles each week, we cannot guarantee that you will always be able to watch them the moment they come out. Demand invariably outstrips supply in the first few weeks, with some new releases being particularly popular, and we have a duty to distribute them fairly between our customers. You will always be able to watch new release titles at some point and you will receive some new release titles very quickly, but you will sometimes not receive particular titles for a few weeks. MyMovieStream gives you access to virtually every DVD in the UK and we encourage our customers to explore the world of entertainment, rather than slavishly watching nothing but new release titles!

Out of Print

Please note that there are certain titles we are unable to purchase because they are either permanently or currently out of print. We will advise you of this as early as we can when you are browsing films but you are still able to add these titles to your list (the availability on your list will show you that it is ‘out of print’) so that if such a title is reprinted we will be able to purchase it and its availability on your list will change to 'Now'!

Low Demand

Owing to realistic financial constraints, we will not buy titles that are in very low demand (i.e. only requested by a couple of customers), but will serve our customers better by using those funds to buy more copies of the more popular titles. These titles will be displayed in your list with a ‘low demand’ availability tag. If you are particularly keen to see a given low demand title, please keep it in your List and we will purchase it as and when demand increases, subject to it being available for purchase. We apologise if this means you are sometimes disappointed by not being able to watch a specific title.

MyMovieStream promises to deliver VALUE entertainment to all our customers and we will continue to do our level best to provide you with fast, reliable home delivery, sameday turnaround whenever possible, and all the help you need to keep your List full of titles you’ll really enjoy, for your ongoing viewing pleasure.

Yours sincerely,

The Stream Team

PS. If you have any queries about the MyMovieStream promise, please contact Customer Support free on 0800 652 8433 (10am-5pm Mon-Fri).